CallER Collective

Isolated residents in the East Riding of Yorkshire are now able to pick up the phone for support and friendship, thanks to CallER Collective, a new service launched by HEY Smile Foundation, East Riding of Yorkshire Council and a collective of local charitable organisations, including Absolutely Cultured.

The service will be entirely manned by a home-based army of volunteers who will be at the end of the telephone to offer both a friendly ear and advice for those feeling alone and worried during the COVID-19 pandemic.

Absolutely Cultured is working with HEY Smile Foundation to provide local, existing volunteers to support and man the phoneline, combatting social isolation across the East Riding of Yorkshire.

This facility has been set up in just ten days thanks to the efforts of local organisations including Humber Teaching NHS Trust and the One Point, a long term Smile supporter. All costs of the service have been funded by a generous local donor. So far, 42 volunteers have received their induction and training with 35 calls received during a trial phase.

The CallER service is available through a single, local phone number – 01482 215929. Calls into the service are routed out to a pool of registered and trained volunteers and an available volunteer answers the phone in their own home. This service is operation 8am to 10pm every day.

Anyone needing support beyond befriending is encouraged to contact the East Riding of Yorkshire Council team on 01482 393919. This helpline is specific to those based in the East Riding district. Absolutely Cultured is not currently involved in the running of this council helpline.