We are so excited to be welcoming people back into our gallery spaces once again.
To ensure we can do this safely for both visitors and staff members, we have introduced new measures – including a booking system for exhibitions.
What are we doing to protect people?
We have organised our café furniture to allow for social distancing of 2m where possible. Please observe social distancing when visiting.
When visiting Space 2 (floor 2) or the roof terrace, we have implemented a one-way system. We ask that visitors use the lift to go upstairs and use the stairs to leave. We will be monitoring this system to ensure that visitors with accessibility needs can use the lift safely to exit.
Hand sanitiser is provided on entry to all spaces, at the bar and toilets. Please wash your hands for 20 seconds after using the toilet. Our team are regularly washing their hands and have been provided with protective equipment.
Frequent cleaning and disinfecting, especially high-touch areas and toilets, and our premises have been deep cleaned before reopening.
We ask that you use contactless pay where possible, and we have now provided more bins for safe disposal of rubbish.
If you are showing signs of Covid-19 or have been in contact with anyone with Covid-19 symptoms please do not enter. Symptoms include: fever, shortness of breath, cough.
Do I need to wear a face covering?
In accordance with UK government legislation introduced on 8 August 2020, face coverings are now mandatory in galleries. Therefore we cannot allow access to our exhibitions without one, unless you are medically exempt.
Are you still dog-friendly?
Of course! Dogs are welcome on a lead, but please maintain social distancing.
Exhibition Booking Info
Where can I book exhibition tickets?
Currently you can book tickets in advance through the exhibition pages on our website, via Eventbrite. Alternatively, our front of house staff will also be able to help you book your ticket in person.
Time slots are open to book for 19 May – 20 June 2021. We’ll be reviewing government guidance and will advise any updates on how we operate at the end of this time frame.
Tickets are free.
How many tickets can I book?
Due to COVID-19, we’ve introduced capacity measures for the gallery space. You can book up to six tickets, depending on the amount of space left on your desired time slot. Please ensure you book a ticket for each member of your party.
Your ticket will be emailed to you before your visit.
Following current COVID-19 restrictions, please ensure that you are only booking tickets for and visiting the gallery spaces/café with people you live with or have formed a support bubble with.
How long can I stay in the exhibition?
Our time slots for Enjoy Civic Life and Autosuggestions last for 60 minutes and take place every hour during 10am-5pm Wednesday to Sunday. Each time slot allows enough time to experience both exhibitions during your visit.
If you arrive late you will be admitted entry, but you will still need to leave at the stated time on your ticket. This will mean reduced time in the exhibition.
When you arrive:
• Please have your ticket ready to show front of house staff on your phone. If this is not possible, then you can give your details for staff to check on the booking system.
• We advise that you turn up on time, not too early, to avoid waiting or queuing for entry.
• We will be operating a one-way system to enter and exit the gallery space. We ask that visitors use the lift to go upstairs and use the stairs to leave. We will be monitoring this system to ensure that visitors with accessibility needs can use the lift safely.
What should I do if I cannot attend/need to cancel?
You can cancel your booking via Eventbrite, alternatively please contact firstname.lastname@example.org or 01482 323 484 with your booking details.
What information will you hold about me and how will that information be used?
In compliance with NHS test and trace guidance, we will ask for the following when booking:
- Your name. If you are visiting in a group, then this will only be the name of the “lead member” of the group.
- A contact phone number for you or the “lead member” of your group.
- Your visit date/time slot.
We will also ask for these details from any visitors who choose to sit inside our café or in the roof terrace area.
All names and telephone numbers will be deleted after 21 days.
Note for exhibition visitors who require a companion:
Please book a ticket for your companion – this helps us monitor capacity and keep an accurate record of our visitors for NHS test and trace.
For any further queries, please feel free to contact email@example.com or 01482 323 484.